This policy explains how RAV Technology Solutions AS ("we", "us") processes personal data when you visit ravco.no or contact us. We process personal data in accordance with the Norwegian Personal Data Act and the General Data Protection Regulation (GDPR).
1. Data controller
RAV Technology Solutions AS, org. no. 928 729 281 MVA, Oslo, Norway, is the data controller. Questions about privacy can be sent to info@ravco.no.
2. What data we process
- Contact form and email: name, company, email address, phone number (optional), topic and the content of your message.
- Technical information: our hosting provider may record IP address, browser type and time in server logs to keep the service stable and secure.
- Consent choice: your choice in the consent banner is stored locally in your browser.
3. Purpose and legal basis
- Responding to enquiries and preparing proposals – basis: steps prior to entering a contract and our legitimate interest in following up enquiries (GDPR Art. 6(1)(b) and (f)).
- Secure operation of the website – basis: legitimate interest (Art. 6(1)(f)).
- Any anonymous statistics – basis: consent (Art. 6(1)(a)), which you may withdraw at any time.
4. Cookies and local storage
This website currently uses no tracking or marketing cookies, and fonts and images are served from our own server. Read more on our cookies page, where you can also change your consent.
5. Data processors
We use providers that process data on our behalf, under data processing agreements:
- Web3Forms – forwards contact form messages to our email.
- Our website hosting provider – server logs.
- Microsoft 365 – email and case follow-up.
If data is transferred outside the EEA, we ensure a valid transfer mechanism, such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.
6. Retention
Enquiries are kept for as long as needed to follow them up, and normally no longer than 12 months after the last contact unless a customer relationship is established. Data related to customer relationships is retained in line with the Norwegian Bookkeeping Act.
7. Your rights
You have the right to access, rectification, erasure, restriction, data portability and to object to processing. Contact us at info@ravco.no. We respond within 30 days. You may also lodge a complaint with the Norwegian Data Protection Authority, Datatilsynet.
8. Changes
We may update this policy. The current version is always available on this page. See also our terms and conditions.