RAV Technology Solutions
L2 Remote Support
When something breaks, you reach a real engineer. Not a script.
Available nowL2 Remote Support
Our second-line team handles the issues your first-line support can’t, remotely and quickly.
We work alongside your existing helpdesk or act as your full support desk, with clear response times agreed up front.
What’s included.
01
Escalated incident troubleshooting
02
Windows, macOS and mobile device support
03
Microsoft 365, Teams, Outlook and OneDrive
04
User accounts, access and permissions
05
Network, Wi-Fi and VPN issues
06
Printer and peripheral problems
07
Root-cause analysis to stop repeat issues
08
Agreed SLAs and ticket reporting
Who it’s for.
Small and medium businesses without an in-house IT team, or IT teams that need expert backup.
How we work.
01
Understand
A free call to learn your needs and goals.
02
Plan
A clear proposal with scope, cost and timeline.
03
Deliver
Hands-on work with minimal disruption.
04
Support
We stay with you after the job is done.